High Level Employees™ Privacy Policy

Introduction

We at High Level Employees ("we," "us," "our") respect your privacy. This Privacy Policy is designed to explain how we collect, use, and protect the personal information you provide to us when you access our website, purchase our AI Employee services, or engage with us on social media, as well as your own rights to the information we collect.

This policy applies to two distinct categories of personal information:

• Client Data: Information we collect directly from you, our business client, when you register for, purchase, and use our Services.
• End-User Data: Information that our AI Employees collect from your customers ("End-Users") on your behalf while performing their duties. In this context, you are the "Data Controller," and High Level Employees acts as the "Data Processor."

Please read this Privacy Policy carefully. We will alert you to any changes to this Policy by changing the "Effective Date" at the top. Any changes become effective immediately upon publication on our website, and you waive specific notice of any changes to the Policy by continuing to use and access our site(s). We encourage you to review this Privacy Policy periodically. You are deemed to have accepted any changes to any revised Privacy Policy by your continued use of our website after the revised Privacy Policy is posted.

AI TECHNOLOGY DISCLOSURE AND DATA PROCESSING

High Level Employees employs artificial intelligence (AI) technologies, including AI voice and text agents ("AI Employees"), to provide our Services. By using our services, you acknowledge and agree to the following terms regarding our use of AI Employees:

1. NATURE OF AI INTERACTION

When you or your End-Users interact with our AI Employees, you are communicating with an automated system powered by artificial intelligence, not a human representative. We always identify when you are interacting with an AI Employee rather than a human representative. Our AI Employees are designed to provide helpful, accurate information, but as with any AI technology, there are inherent limitations.

2. AI DATA COLLECTION AND PROCESSING

Our AI Employees may collect and process the information provided during interactions, including but not limited to inquiries, preferences, and feedback. This information is subject to the same privacy protections outlined elsewhere in this Privacy Policy. Additionally:

• Conversations with our AI Employees may be stored and analyzed to improve the quality and accuracy of our AI systems.
• We may use anonymized conversations to train and enhance our AI Employees' capabilities.
• You can request deletion of your conversation history with our AI Employees by contacting highlevelemployees@gmail.com.

3. AI LIMITATIONS AND DISCLAIMER

While we strive to ensure our AI Employees provide accurate and helpful information, you acknowledge and agree that:

• AI technology has inherent limitations and may occasionally provide incomplete, inaccurate, or inappropriate responses.
• Information provided by our AI Employees is for general informational purposes only and should not be considered professional advice (legal, financial, medical, or otherwise).
• Critical decisions should not be made solely based on information provided by our AI Employees without appropriate verification.
• Official company policies, terms, and conditions always supersede any information provided by our AI Employees in case of discrepancies.

4. AI CONTENT GENERATION

Our AI Employees may generate content in response to queries. You acknowledge that:

• AI-generated content may not always reflect our official position or advice.
• We do not guarantee the accuracy, completeness, or reliability of AI-generated content.
• High Level Employees reserves the right to review, modify, or remove any AI-generated content at our discretion.

5. LIABILITY LIMITATION FOR AI INTERACTIONS

To the fullest extent permitted by law, High Level Employees disclaims all liability for any damages, losses, or harm arising from:

• Reliance on information provided by our AI Employees.
• AI system errors, malfunctions, or unavailability.
• Decisions made or actions taken based on AI-generated information.
• Any misunderstandings or miscommunications that may occur during AI interactions.

6. BOT DISCLOSURE

In accordance with applicable laws and regulations, we disclose that our automated agents are bots, and this disclosure is clear, conspicuous, and made at the beginning of any conversation or interaction.

7. AI AGENT OPT-OUT

You may opt-out of interacting with our AI Employees at any time by requesting to speak with a human representative or by using the opt-out mechanisms provided within the communication channel you are using. Please note that opting out of AI interactions may limit the availability or timeliness of certain services.

INFORMATION THAT WE COLLECT

We collect a variety of information from you when you visit our website, purchase our services, or interact with us on social media. By accepting this Privacy Policy, you are specifically consenting to our collection of the data described below, to our use of the data, to the processing of this data, and to our sharing of the data with third-party processors as needed for our legitimate business interests.

PERSONAL DATA (CLIENT DATA)

Personal Data is information that can be used to identify you specifically, including your name, shipping address, email address, telephone number, or demographic information like your age, gender, or hometown. You consent to giving us this information by providing it to us voluntarily on our website. You provide some of this information when you register with or make purchases from our website. Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but your refusal may prevent you from accessing certain benefits from our website or from making purchases.

DERIVATIVE DATA

Derivative data is information that our servers automatically collect about you when you access our website, such as your IP address, browser type, the dates and times that you access our website, and the specific pages you view. If you are using a mobile application, our servers may collect information about your device name and type, your phone number, your country of origin, and other interactions with our application. Derivative data may also include data collected by third-party service providers, such as advertising and analytics providers, and may include cookies, log data, or web beacons.

FINANCIAL DATA

Financial data is data that is related to your payment method, such as credit card or bank transfer details. We collect financial data in order to allow you to purchase, order, return, or exchange products or services from our website. We store limited financial data. Most financial data is transferred to our payment processors (e.g., Stripe), and you should review these processors' Privacy Policy to determine how they use, disclose, and protect your financial data.

SOCIAL NETWORKING DATA

We may access personal information from social networking sites and apps, including Facebook, Instagram, LinkedIn, Twitter, or other social networking sites, which may include your name, your social network username, location, email address, age, gender, profile picture, and any other public information. If you do not want us to access this information, please go to the specific social networking site and change your privacy settings.

MOBILE DEVICE DATA

If you use our website via a mobile device or app, we may collect information about your mobile device, including device ID, model and manufacturer, and location information.

END-USER DATA

As your data processor, our AI Employees will collect personal information from your End-Users as required to perform the tasks you have configured. This may include, but is not limited to: names, phone numbers, email addresses, appointment details, order information, and the content of inquiries.

HOW WE USE YOUR INFORMATION

Your information allows us to offer you our Services, fulfill our obligations to you, customize your interaction with our company, and allow us to suggest other services we think might interest you. We generally store your data and transmit it to a third party for processing. However, to the extent we process your data, we do so to serve our legitimate business interests.

Specifically, we may use the information and data described above to:

• Create and administer your account;
• Deliver any products or services purchased by you to you;
• Correspond with you;
• Process payments or refunds;
• Contact you about new offerings that we think you will be interested in;
• Interact with you via social media;
• Send you a newsletter or other updates about our company or website;
• Deliver targeted advertising;
• Request feedback from you;
• Notify you of updates to our product and service offerings;
• Resolve disputes and troubleshoot any problems;
• Administer contests or giveaways;
• Generate a profile that is personalized to you;
• Compile anonymous statistical data for our own use or for a third party's use;
• Assist law enforcement as necessary;
• Prevent fraudulent activity on our website.

DATA SHARING AND DISCLOSURE

WE DO NOT SELL YOUR DATA.

LIMITED SHARING WITH SERVICE PROVIDERS

We may share your information with trusted third parties who assist us in operating our website, conducting our business, processing payments, or servicing you, so long as those parties agree to keep this information confidential. These service providers include:

• Payment processors (e.g., Stripe) - solely for processing your payments
• Email service providers - solely for sending communications you have opted into
• Website hosting services - solely for hosting our website and its content
• SMS message aggregators and providers - solely for delivering text messages you have opted into receiving

Important Note About SMS Data: All text messaging originator opt-in data and consent information will not be shared with any third parties, excluding aggregators and providers of the Text Message services necessary to deliver the SMS service. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

OTHER LIMITED DISCLOSURES

We may also disclose your information:

• As required by law, such as to comply with a subpoena or similar legal process.
• When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• To enforce our Terms of Use.
• In the event of a merger, acquisition, bankruptcy, or sale of assets.

COOKIES AND THIRD-PARTY INTEGRATIONS

We may use cookies for tracking purposes. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings.

GOOGLE

Google's advertising requirements can be summed up by Google's Advertising Principles. We have implemented Remarketing with Google AdWords and Demographics and Interests Reporting. We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

FACEBOOK

We may use Facebook Advertising, including retargeting and Custom Audiences. We, along with third-party vendors such as Facebook, use first-party cookies (such as the Facebook Pixel) to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

GROUNDS FOR USING AND PROCESSING YOUR DATA

The information we collect and store is used primarily to allow us to offer our Services. In addition, we may collect, use, and process your information based on the following grounds:

INTERNATIONAL DATA

Our website is hosted by servers located in the United States. If you reside outside the United States, some of your data will be transferred internationally to and stored on those servers. By using this site and providing us with information, you consent to this transfer, processing, and storage of your information in the United States.

DATA RETENTION

We retain personal data as long as it is needed to conduct our legitimate business purposes or to comply with our legal obligations, or until you ask us to delete your data. Data that is no longer needed by us will be permanently deleted. We will honor your request to delete your data unless we are required by law to retain it.

SECURITY OF YOUR INFORMATION

We take all reasonable steps to protect your personal data and keep your information secure. We use recognized online secure payment systems and implement generally accepted standards of security to protect against personal data loss or misuse. However, no security measure is foolproof, and no method of data transmission can be guaranteed against interception or misuse.

YOUR RIGHTS

You have certain rights with respect to your personal data. Note that we may charge you a reasonable fee for actions that you ask us to take with respect to your data and reserve the right to request that you provide us with evidence of your identity.

EMAILS AND COMMUNICATIONS

You may opt out of receiving future email correspondence from us by using the unsubscribe link at the bottom of each email or by contacting us at highlevelemployees@gmail.com.

COMPLIANCE

CALIFORNIA PRIVACY RIGHTS (CCPA)

As of its effective date of January 1, 2020, we are compliant with the California Consumer Privacy Act Of 2018 (CCPA). Any California resident may request, free of charge, the personal information we have collected or request deletion of their personal data. We DO NOT sell your data. California residents can email us at highlevelemployees@gmail.com to make a request.

COPPA (CHILDREN ONLINE PRIVACY PROTECTION ACT)

We do not specifically market to children under 13 and do not knowingly collect personal information from children under 13.

FAIR INFORMATION PRACTICES

In order to be in line with Fair Information Practices, should a data breach occur, we will notify users via email within 7 business days.

CAN-SPAM ACT

The CAN-SPAM Act is a law that sets the rules for commercial email. We collect your email address in order to send information, respond to inquiries, process orders, and market to our mailing list. We agree to not use false or misleading subjects, identify the message as an advertisement, include our physical address, and honor opt-out/unsubscribe requests quickly.

CONTACT INFORMATION

If you have any questions about this Privacy Policy, please contact us at: